Frequently Asked Questions
Expert answers to your skincare and order inquiries.
How long does it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-7 business days to arrive.
What is your return policy?
We offer a 30-day money-back guarantee on all products purchased directly from our site. Items must be returned in their original packaging, whether opened or unopened.
Are Lancer Skincare products cruelty-free?
Yes, Lancer Skincare is committed to ethical practices. We do not test our products or ingredients on animals.
How do I know which products are right for my skin type?
We recommend starting with our 'Find Your Method' quiz on the homepage, which categorizes products based on whether your skin is oily, sensitive, or dehydrated.
Do you offer international shipping?
Yes, we ship to select international locations. Shipping fees and delivery timelines vary by country and are calculated at checkout.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our customer service team within 30 minutes of placing your order to request any changes.